Phygicart Product Refund & Replacement Policy

At Phygicart E-Commerce Pvt. Ltd., customer satisfaction is our priority. Our refund and replacement policy ensures a smooth resolution for any concerns related to product quality, damage, or incorrect deliveries.

Eligibility for Refund/Replacement

• Damaged or Defective Products: Products delivered in a damaged or defective state.
• Wrong Product Delivered: If the delivered product does not match the order placed.
• Refundable Products Only: Refund or replacement is available only for products that qualify under the refund policy. Some products, such as offer sale items and textiles, are non-returnable.

Conditions for Refund/Replacement

• The request must be raised within 7 days from the date of delivery or pick-up.
• The orders up to 100 SV only eligible for refund.
• The product must be unused, unopened, and in its original packaging (for non-defective returns).
• The original invoice or receipt must be provided.
• The issue must be verified by our Customer Care team.
• Refund or replacement is subject to approval after verification.

Refund/Replacement Process

1. Raise a Request:
   • Online Purchases: Log in to your account on our website and submit a refund/replacement request under the "My Orders" section.
2. Send an Email: After submitting the request online, email support@phygicart.com from your registered email ID, including all relevant request details.
3. Verification:
   • Our team will verify the claim through photos, videos, or physical inspection.
   • Customers may need to provide photographs or videos for quicker verification of damaged or defective products.
4. Approval & Processing:
   • Once approved, refunds or replacements will be initiated within 7 working days.
   • For replacements, a new product will be dispatched or made available for store pickup.
5. Refund Disbursement:
   • Refunds will be issued as a credit note for future purchases.
   • SV from the previous order will be deducted in case of a refund.
   • When using a credit note for a refund or replacement purchase, no SV will be adjusted in the new order.
   • Refunds will be processed only to the registered name and account used during the purchase. (This applies only to privilege customers making direct purchases, not direct sellers.)

Exclusions

• Products damaged due to misuse, mishandling, or improper storage by the customer.
• Products without original packaging or invoice.
• Consumable products (e.g., food items) once opened, except in cases of defects or damage.
• Requests raised beyond the stipulated 07-day timeframe.

Special Policy for Store Pick-up Customers

• Customers using the store pick-up option must confirm their delivery status after placing an order or when the product arrives at the store.
• Refunds will not be processed for orders uncollected beyond 30 days from the product's arrival at the store.

Exceptions for Direct Sellers

• For Direct Sellers, refunds/replacements will only be processed after verifying compliance with the company’s direct selling policies.
• Commission or incentive adjustments may apply if the refund affects previously calculated earnings.

Effective Date & Transition Policy

• This refund and replacement policy is effective from April 1, 2025.
• All old refunds or replacement requests must be addressed within 31st August 2025.

Contact for Support

• Customer Care: 9207015000, 9048533500
• Email: support@phygicart.com